Chief Information Officer

Business Operations Management - IT Management - Project Management

25+ Years’   Experience

Strategic   Planning & Execution

Change   Management

Cost Reduction   & Avoidance

Risk Assessment   & Mitigation

Revenue   Optimization

Continuous   Process Improvement

Relationship   Building

Cross-Team   Collaboration

Expert in Data   Privacy Laws

ITIL   & PMP certified professional with extensive experience extensive   experience leading overall IT operations for the protection of computer   networks and information.

Adept   at aligning end-user needs with long-term resolutions to complex IT   challenges. 

Expert in developing innovative solutions and   technology plans that provide value, align with business objectives, and   follow industry best practices. 

Track   record of success in managing numerous high-profile projects, leading   cross-functional teams, re-engineering processes, and defining IT strategy. 

Articulate communicator skilled in   building and strengthening relationships across functions to drive cohesive,   strategic operations.

Professional Experience

BERGER TRANSFER & STORAGE INC. 

 Roseville, MN 2014-Present

Chief Information Officer

• Direct daily IT operational activities and deliver effective IT solutions roadmap to enhance mission-critical business operations. Analyze, and execute cost-effective technology solutions for all aspects of the organization in close collaboration with executive management team and decision makers. Develop operational application portfolios and acquire service level agreements for the user community within the organization to achieve collective goals. Provide vision and leadership for developing and implementing information technology initiatives across all areas of the organization.
• · Implemented Document Management System with OCS to improve overall productivity level.
• · Implemented SCRUM processes and procedures to make IT work efficient and produce a better product.
• · Updated Wireless technology at all warehouse locations to streamline warehouse operations.
• · Created new processes to connect the business and technology. Included matching SMEs with applications and an Executive steering committee. This allowed It to focus on the important goals and accelerate IT production 
• · Developed and implemented change control, release management, and escalation policies and procedures to streamline overall IT operations.
• · Created Service Level Agreements including a Service Catalog to outline expectations and set standards.
• · Developed Disaster Recovery Plan and built out a DRAAS (Disaster Recovery) including BCP (Business Continuity)
• · Built hybrid Route Accounting/Transportation Management System. This system removed all paper from the distribution business segment and allowed for streamlined processes and better business transparency.

KEMPS LLC

St. Paul, MN 2005-2014

Director, Information Technology

• Developed and implemented IT roadmap & strategy for business alignment and provided innovative IT initiatives to spur company growth. Delivered strategic leadership and guidance regarding technology initiatives that reduced cost and increased value of the brand name. Analyzed and delivered effective technology solutions to senior management to ensure implementation of the best IT practices.
• · Secured around $2M annually by implementing a route accounting system that enabled electronic functionality for Direct Store Delivery (DSD) including an online ordering system. 
• · Enabled plants to realize significant improvements in productivity and product quality by implementing plant efficiency software to measure production line performance.
• · Implemented a Highly Available Disaster Recovery (HADR) environment for ERP System to reduce/eliminate downtime.
• · Saved ~$300K annually by implementing standard MFU devices at all locations.
• · Secured ~$150K annually by implementing Transportation Management System to electronically tender loads to carriers.
• · Streamlined IT department and increased efficiencies by implementing ITIL standards.
• · Developed policies and procedures to provide guidelines for employees and to protect sensitive company data.
• · Reduced costs by establishing hardware and software standards policy to standardize computer systems.
• · Exceeded business requirements by developing effective SLA documentation.

Technical Proficiencies

Protocols:

SIP,   SSH, SSL, Https, SFTP, webAPI/JSON/REST, etc. 

Operating Systems / Software:

Windows,   Microsoft, Oracle (including web tools and DBMS), iSeries, Office 365 (Power   BI, Planner, etc.), Zerto Oracle CRM, Sage CRM, Sage Fixed, Assets, MS   Dynamics, JD Edwards, ERP, Azure, Hybrid cloud methods.

Hardware:

SAN,   Cisco, Avaya, Siemens, ELD, Copiers, Computers, Servers, Routers, Firewalls,   Switches, CCTV, Physical Security

Education and Certifications

Masters of Business Administration, Technology Leadership

Tepper School of Business, Pittsburgh, PA

Master of Science, Computer Science

University of Minnesota; Minneapolis, MN

Bachelor of Arts

St. Olaf College; Northfield, MN

Certifications

ITIL Service Management (Practitioner) | Professional SCRUM Master I

ITIL Foundation v2 | ITIL Foundation (Bridge) v3 | PMP Certified

Professional Affiliations

Forbes Technology Council

Twin Cities Mid-Market CIO Consortium

North American Fleet Association (NAFA)

Minneapolis SharePoint User Group

Footprint Earth Foundation (Board Member)

Boy Scouts of America (Northern Star Council)

Christiania Lutheran Church (Sunday School/Confirmation Teacher)

Awards/Honors

2013 Kemps LLC Hall of Fame Inductee | 2015 ITRG Top 10 CIO